Returns & Exchanges
At Horse & Hen, we want you to be completely satisfied with your purchase. If your items aren't a perfect fit or style, we offer a 30-day window for returns and exchanges on all unworn merchandise.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Package Your Items
Place the original tags on the garments and secure them in the original shipping mailer or a similar protective box.
Print and Attach Label
Download your prepaid shipping label from the portal, print it, and affix it clearly to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing